VIEW OUR COVID-19 STATEMENT

VIEW OUR COVID-19 RISK ASSESSMENT

UPDATED: 15/02/2021

COVID-19 BUSINESS UPDATE

We are living and working through unprecedented times. The Covid-19 situation is developing apace. Whilst extremely challenging, we are endeavouring to take a cautious and pragmatic approach to how we best manage the short and long term welfare of our staff, customers, and overall business. At every stage we will continue to follow the latest advice from the UK Government and Public Health England. We very much appreciate the support of all of our staff in helping us to shape our thinking and to generate practical actions to ensure we can continue to help support the effort of feeding the nation.  We have seen a significant change in demand for certain products and we are adjusting our production planning accordingly.  We will continue to adapt with balanced and appropriate measures as circumstances evolve.

 


TIPTREE TEA ROOMS OPENING ARRANGEMENTS - UPDATED 05/01/2020

We are very sorry to say that, due to the latest COVID guidance, all of our Tiptree Tea Rooms and our Jam Shop will be closing with immediate effect. We apologise for the late notice but we won’t be open on Sunday, 20th December.

We will open again just as soon as we are able. Thank you to all our customers and please stay safe and well over the holidays. 

All gift cards and vouchers due to expire in 2020 or 2021 will now be extended to 31 December 2022* to ensure everyone can visit us when we are able to open again!  *The vouchers are automatically updated and are only available to use in one of our Tea Rooms or Jam Shop.


TIPTREE.COM HOME DELIVERIES

In order to try and help our customers as much as we can during these difficult times, all orders over £19.98 placed on www.tiptree.com to a UK address will now qualify for free delivery until further notice.

Home delivery orders may take up to 7 business days to arrive, not including weekends. During these unprecedented times we are also experiencing an equally unprecedented level of orders. We hope to return to our usual shorter lead time as soon as possible. Thank you for your patience.

We are experiencing delays to most international deliveries, especially those being delivered to Europe, due to issues beyond our control. You will receive tracking information from the courier where the status of your order can be monitored. We are sorry for any inconvenience these delays may cause.

 


TIPTREE PATISSERIE HOME DELIVERY

Our bakery teams at Tiptree Patisserie are offering, whilst practicable, a home delivery service in the Essex area.

Stock availability may vary on a day to day basis.

Please call the Tiptree Patisserie team on 01376 509101 for more information or view the range of treats available for home delivery here.

 

 

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