Delivery Information


Our orders are despatched by UPS courier service on a Monday - Friday delivery service. (No deliveries are made on weekends).

Voucher only orders (e.g. Tea Room vouchers) are despatched by Royal Mail recorded post and usually arrive within two working days of the order being placed. A recorded delivery fee of £1.95 is applied on voucher orders.

UK standard orders

All UK orders incur a standard £4.95 delivery - 3 to 5 working days.

Order collections: if you are local and would prefer to collect your order from us please place your order online and select the 'collect in store' option in the checkout.

Your order will be prepared and made ready to collect from The Tiptree Jam Shop, Factory Hill, Tiptree, Essex, CO5 0RF. We will notify you either by email or telephone when your order is ready for collection.

UK personalised orders

All personalised items are individually hand labelled with care at Tiptree, due to the extra time taken to prepare your jars, personalised orders may take up to 10 working days from ordering to arrive.

For overseas deliveries please allow extra time.

Overseas orders

For a delivery fee estimate on overseas orders please add your preferred items into your basket, click 'View Shopping Basket', ensure you have selected the delivery country and then simply click on the  'Estimate' button.

If goods are being ordered from outside Wilkin & Sons’ country of residence, import duties and taxes may be incurred once the goods reach their destination. Wilkin & Sons Ltd is not responsible for these charges and is unable to offer any calculations or estimates in this regard. For full terms please visit our Terms & Conditions.