When chatting to customers, many of you often ask where you can buy our quintessentially English products as they are just not so easy to find these days. To help address this, our online shop was created to offer products from the entire Wilkin & Sons family. We conveniently deliver direct to your door whether you are in the UK, Europe or further afield.If you do have any questions about our online shop or have any particular requests (including personalisation), please get in touch with the team, we are always on hand to help. Our orders are despatched by courier service on a standard Monday - Friday delivery service. Parcels are not usually collected from us, or made to customers on weekends or bank holidays.
Tea room Voucher Orders
If your order only contains a tea room voucher, this will be despatched by Royal Mail recorded post and will usually arrive within two working days of the order being placed. A recorded ‘signed-for’ delivery fee of £1.95 is applied on voucher orders.Tea room vouchers are only redeemable across our own Tiptree Tea Rooms and are not redeemable online.
UK standard orders
All mainland UK orders incur a standard £5.50 delivery, Scottish Highlands and Islands will be more, and additional delivery costs may apply for large orders.
The majority of our orders are sent by a nominated courier company and usually arrive within 7 working days from the date of order. It may be possible that your order could be delivered by one of our own Wilkin & Sons vehicles, should this be the case you will not be provided with any email tracking information.
UK personalised orders
All personalised items are individually hand labelled with care at Tiptree. Due to the extra time taken to prepare your jars, personalised orders may take up to 10 working days from ordering to arrive at your UK mainland address.
Overseas standard orders
For a delivery fee estimate on overseas orders please add your preferred items into your basket, click 'View Shopping Basket', ensure you have selected the delivery country and then simply click on the 'Estimate' button.Please note: if goods are being ordered for delivery outside the UK, import duties and taxes may be incurred once the goods reach their destination, for which Wilkin & Sons Ltd is not responsible. We are unable to offer any calculations or estimates for any other charges in additional to delivery. For full terms please visit our Terms & Conditions.
Overseas personalised orders
These are sent on an express courier service, however you will still need to allow 10-15 working days for overseas personalised orders due to the time constraints of preparing these items.
Collecting your order
If you are local and would prefer to collect your order from us, please select the ‘Collect’ option in the basket. You can collect either from our distribution centre in Tolleshunt Major or our Jam Shop at Tiptree. We will notify you either by email or telephone when your order is ready for collection. Please do not attempt to collect before you have been notified. NOTE: our click and collect service may be deactivated due to high order volumes, customers are however very welcome to purchase our products directly from our Jam Shop in Tiptree.
We have developed a series of environmentally friendly and recyclable cardboard boxes to deliver the majority of our orders. These can be disposed of in your household recycling. Where necessary we may use other packaging solutions to ensure your goods arrive in perfect condition.
Returns and Customer Services
If for any reason you are not satisfied with your delivery, please contact us here, we are committed to providing an exceptional level of customer care and welcome all feedback.
For full customer service frequently asked questions please click here.