Privacy Policy

Privacy Policy

This website is operated by Wilkin & Sons Ltd, trading under the website www.tiptree.com. This privacy policy covers information collected on this website and the Wilkin & Sons group of companies social media pages and any information collected offline by Wilkin & Sons Ltd.

Privacy Statement

Last Updated May 2018

Your privacy and security are very important to us at Wilkin & Sons Ltd. We will always do everything possible to keep your personal data safe.

1. Data Collected

We collect information about you when you register with us to place an online order, when you register for our newsletters or when you make a booking at one of our venues. We also collect information when you take part in competitions or surveys via our social media pages.

This may include

  • name and address, email addresses and telephone numbers;
  • demographic information such as post code;
  • financial information such as credit / debit card numbers;

1.1 If you use one of our services, or participate in one of our social media surveys, promotions, or competitions, we may ask for additional information, such as your age, interests, dietary requirements or product preferences.

1.2 Some information is automatically collected when you browse our website in the form of cookies. See clause 5 for more information.

2. Our Use of Data

The data you provide us with will be used for the purposes of the service you requested, i.e. to deliver goods or reserve a table at one of our venues.

2.1 Any personal data you submit will be retained by Wilkin & Sons Ltd for a period of time which aligns with your requirements, our business need and legal obligations.

2.2 Unless we are obliged or permitted by law to do so, and subject to Clause 3, your data will not be disclosed to third parties.

2.3 All personal data is stored securely in accordance with the principles of the General Data Protection Regulations 2018.

2.4. Contact for market research purposes will only be through email and only to those who have requested this service. Customers may opt out of this service at any time by clicking here or by contacting us at Wilkin & Sons Ltd, Brook Road, Tiptree, CO5 0RF.

3. Third Party Web Sites and Services

Wilkin & Sons Ltd will, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing.

The providers of such services may have access to certain personal data provided by users of this website. Any data used by such parties is used only to the extent required by them to perform the services that Wilkin & Sons Ltd requests. Any use for other purposes is strictly prohibited.  Furthermore, any data that is processed by third parties must be processed within the terms of this policy and in accordance with the General Data Protection Regulations 2018.

We will not share your data with a third party for them to promote their goods or services.

4. Accessing your own Data

You may access your online account at any time to view or amend the data. You may need to modify or update your data if your circumstances change.

4.1 You have a right to request a copy of the information we hold about you. If you would like a copy please email us shoponline@tiptree.com or write to us Wilkin & Sons Ltd, Brook Road, Tiptree, CO5 0RF

5. Cookies

A Cookie is a small file that can be placed on your computer’s hard drive and often contains an anonymous unique identifier and is accessible only by the web site that placed it there, not any other sites. You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser.

You may delete Cookies, however you may lose any information that enables you to access the Web Site more quickly

5.1 Some information will be collected automatically for the purposes of analytics. These are

  • IP address;
  • web browser type and version;
  • operating system;
  • a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to.

6. Emails

You will only receive promotional emails from us if you have asked to receive them. If you do not want to receive further emails from us you can click on the "Unsubscribe" link at the bottom of any email communication sent by us or click here. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already be in process before you submitted your request.

7. Online account registration

To make online shopping faster and easier, you must register on the tiptree.com website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. Forgotten passwords can be requested from the login page. No passwords are stored for security purposes.

If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

8. Changes to this Policy

Wilkin & Sons Ltd reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the policy on your first use of the website following the alterations.

9. Any questions?

We'll be happy to provide additional information or answer any questions.

Please phone:  (01621) 815407

Or write: Wilkin & Sons Ltd, Tiptree, Essex, CO5 0RF