Terms & Conditions
Last Updated on Friday 17th Feb 2017
1. Intellectual Property
The content of the tiptree.com site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the tiptree.com site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the tiptree.com site without written permission from Wilkin & Sons Ltd.
2. Links to this Web Site
Those wishing to place a link to the tiptree.com sites on other sites may do so only to the home page of the site www.tiptree.com without prior permission.
3. Use of Communications Facilities
3.1 If you wish to make an enquiry via the tiptree.com site we will be happy to assist you however we ask that when using the enquiry form you do so in accordance with the following rules:
3.1.1 Unlawful, harassing, libellous, defamatory, racially offensive, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or language must not be used.
3.1.2 it is advised that submissions are made using the language as we may be unable to respond to enquiries submitted in any other languages.
3.1.3 Users must not impersonate other people.
3.1.4 Our System must not be used for unauthorised mass-communication such as "spam" or "junk mail".
3.2 You acknowledge that Wilkin & Sons reserves the right to monitor any and all communications made to us or using our System.
4.1 When purchasing goods on the tiptree.com site you are given the option to create an account. This account will contain certain personal details and payment information which may vary based upon a user's use of the site. When registering for an account with tiptree.com we recommend that;
4.1.1 You do not share your account details, particularly your username and password. Wilkin & Sons accepts no liability for any losses or damages incurred as a result of your account details being shared by you. If you use a shared computer, it is recommended that you do not save your account details in your internet browser.
4.2 If you have reason to believe that your account details have been obtained by another without consent, you should contact Wilkin & Sons immediately so we can take the appropriate action required.
5. Termination and Cancellation
5.1 Either Wilkin & Sons or a user may terminate an account. If Wilkin & Sons terminates your Account, you will be notified by email and an explanation for the termination will be provided.
5.2 If Wilkin & Sons terminates an account, any current or pending purchases on your Account not be cancelled and will be despatched.
5.3 Wilkin & Sons reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and despatch.
5.4 If purchases are cancelled for any reason prior to despatch purchasers will be refunded any monies paid in relation to those purchases.
5.5 If a user terminates their account, any non-despatched purchases will be cancelled and a full refund of any monies paid in relation to those purchases will be paid through the payment method used when the goods were purchased.
6.1 Payment is accepted by credit or debit card. Authority for payment must be given at the time of placing your order. .
7. Goods, Pricing and Availability
7.1 All pricing information on the Web Site is correct at the time of going online. Wilkin & Sons reserves the right to change prices and alter or remove any special offers from time to time and as necessary.
7.2 There is no VAT on food products. On the occasion a product on the site is applicable to VAT the price shown will be inclusive of VAT. Wilkin & Sons's VAT number is 802 6732 47.
8. Property, Risk and Account of Profits
8.1 Goods ordered on the www.tiptree.com website will not pass to the purchaser until the full purchase price for those goods has been received by Wilkin & Sons. The goods will remain with Wilkin & Sons until payment is complete.
9.1 If Wilkin & Sons receives no communication from you, within 28 days of delivery, regarding any problems with the goods, you are deemed to have received the goods in full working order and with no problems.
9.2 We are unable to deliver to PO Box Addresses in accordance with courier exceptions.
10. Returns Policy
Wilkin & Sons aims to always provide high quality goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
10.1 If the purchaser receives goods which do not match those ordered, are damaged or have faults when they are delivered then the purchaser should contact us within 10 days to arrange a refund or replacement. If a return is necessary then Wilkin & Sons is responsible for paying shipment costs.
10.2 If the Purchaser wishes to return goods to Wilkin & Sons for any of the above reasons, please contact us to make the appropriate arrangements.
10.2.1 Wilkin & Sons reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Such discretion to be exercised only within the confines of the law.
12.1 The tiptree.com site is provided without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
12.2 To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages or any other indirect, special or punitive damages whatsoever that arise out of or are related to the use of the tiptree.com site.
13. Changes to the Service and these Terms and Conditions
Wilkin & Sons reserves the right to change the Web Site, its Content or these Terms and Conditions at any time. Users and purchasers will be bound by any changes to the terms and conditions from the first time the web site is used by them following the changes.
14. Availability of the Web Site
14.1 Although Wilkin & Sons aims to offer you the best service possible when using tiptree.com we offer you no promise that the services will meet your requirements. We cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to us by email at email@example.com and we will attempt to correct the fault as soon as we reasonably can.
14.2 On occasion access to the tiptree.com site may be restricted due to repairs or maintenance. We will attempt to restore the service as soon as we reasonably can.
15. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
All notices / communications shall be given to us either by post to our premises (see address above) or by email to firstname.lastname@example.org.
17. Law and Jurisdiction
These terms and conditions and the relationship between you and Wilkin & Sons shall be governed by and construed in accordance with the Law of England and Wales and Wilkin & Sons and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
18. International Orders
If Goods are being ordered from outside Wilkin & Sons’ country of residence, import duties and taxes may be incurred once the Goods reach their destination. Wilkin & Sons is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If a Purchaser buying internationally, they are advised to contact their local customs authorities for further details on costs and procedures. The Purchaser of the Goods will also be the importer of record and as such should ensure that the purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Wilkin & Sons gives no guarantee that the packaging of the Goods will be free of signs of tampering.
Wilkin & Sons Ltd reserves the right to impose maximum quantity restrictions on any overseas order at any time prior to orders being despatched. Full customer notification of such changes will be applied where necessary.
19. Purchasing Alcohol
As part of our product range we offer some alcoholic products, therefore the minimum age to purchase these types of products is 18 years old. It is an offence to purchase or attempt to purchase alcohol under the Licensing Act of 2003 if you are under the age of 18.
Wilkin & Sons Ltd is a company registered in England and Wales. Registered number: 26233
Registered Office: Wilkin & Sons Limited, Tiptree, Colchester, Essex. CO5 0RF