Tea Room Voucher Orders
If your order only contains a tea room voucher, this will be despatched by Royal Mail first class post and will usually arrive within three working days of the order being placed (longer during Christmas period). A postage and packaging fee of £1.95 is applied on voucher orders under the value of £19.98. Tea room vouchers are only redeemable across our own Tiptree Tea Rooms and are not redeemable online.
Please note due to the current situation with Coronavirus all Tiptree Gift Cards expiring in 2020 and 2021 have been extended until 31st December 2022.
All mainland UK orders under £19.98 incur a standard £5.50 delivery fee, Scottish Highlands and Islands may be more, and additional delivery costs may apply for large orders.
The majority of our orders are sent by a nominated courier company and usually arrive within 7 business days from the date of order. It may be possible that your order could be delivered by one of our own Wilkin & Sons vehicles, should this be the case you will not be provided with any email tracking information.
Please note that parcels containing alcohol (e.g Gin, Vodka & Rum Liqueurs) require an adult signature on arrival and cannot be left in any safe place. If an adult signature is not available to accept delivery then it cannot be left and will be taken back with the courier.
UK personalised orders
All personalised items are individually hand labelled with care at Tiptree. Due to the extra time taken to prepare your jars, personalised orders may take up to 10 working days from ordering to arrive at your UK mainland address.
Overseas standard orders
**Due to the current delays and issues we are experiencing with international parcel deliveries, and to avoid potential disappointment, we have regrettably had to take the decision to suspend this aspect of our service until further notice. We are very sorry to do this, and hope to be able to re-instate our international delivery service in the near future. Orders for delivery to a UK address are unaffected and we are very happy to continue to service these as normal.** Thank you for your co-operation.
We have developed a series of environmentally friendly and recyclable cardboard boxes to deliver the majority of our orders. These can be disposed of in your household recycling. Where necessary we may use other packaging solutions to ensure your goods arrive in perfect condition.
Returns and Customer Services
If for any reason you are not satisfied with your delivery, please contact us here, we are committed to providing an exceptional level of customer care and welcome all feedback.
For full customer service frequently asked questions please click here.