Our latest Covid-19 safety guidelines


Table bookings
As we have reduced our seating capacity by 50% or more to ensure we are social distance compliant, we are not able to take bookings in all locations, instead you are very welcome to turn up and we will endeavour to seat you as soon as possible. Some sites may be able to take a limited number of bookings so please email or telephone for further information.
Social distancing
We have implemented social distancing in store and one way systems where needed to ensure the safety of our staff and customers.
Safety and cleaning measures
We have installed hand sanitising stations at our entrances and near our toilet facilities. Face shields will be worn by table waiting staff, and shields have been installed at our tillpoints. We have increased the amount of surface cleaning that is undertaken throughout the day.
Order taking and payments
All customers will now be seated to a table and payment will be required at the table, this avoids the need for customers to queue and pay when finished dining. Where possible please make payment by contactless, which has a limit of £45.
Contact details
In line with government guidance, contact details from one member of the party will be requested as part of the NHS Track and Trace service and will be kept for 21 days only. Customer details will not be used for any marketing activities, they will be stored safely and destroyed after the 21 day period.
Face Masks
Customers are required to wear masks when in our Tiptree Jam Shop, Museum, and when ordering takeaway food in our tearooms. If you are dining in, a face mask is not required.


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