Our latest Covid-19 safety guidelines


Table bookings
As we have reduced our seating capacity by 50% or more for outside seating, we are not able to take bookings, instead you are very welcome to turn up and we will endeavour to seat you as soon as possible. If the government roadmap goes to plan, we will be able to welcome guests for inside dining once again and some of our sites may be able to take a limited number of bookings so please email or telephone for further information.
Social distancing
We have implemented social distancing in store and one way systems where needed to ensure the safety of our staff and customers.
Order taking and payments
While we are operating outside seating only, most of our sites will be able to take orders and payment at the table. For those that cannot for technical reasons, we will permit one customer (wearing a mask) at a time to come inside to place their order and pay. Where possible please make payment by contactless, which has a limit of £45.
Safety and cleaning measures
We have installed hand sanitising stations at our entrances and near our toilet facilities. ** Face shields will be worn by our serving staff, and shields have been installed at our till points. We have increased the amount of surface cleaning that is undertaken throughout the day.
Contact details
In line with updated government guidance, contact details will be requested for every customer over 16 as part of the NHS Track and Trace service and will be kept for 21 days only.  Every site has a QR code for customers who have the app but otherwise we will require names and contact details for every member of the party.Customer details will not be used for any marketing activities, they will be stored safely and destroyed after the 21 day period.
Face Masks
Customers are required to wear masks when in our Tiptree Jam Shop, Museum, and when ordering takeaway food in our tearooms. If you are dining outside, a mask will be required until seated with refreshments.


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