Terms & Conditions

Welcome to Wilkin & Sons Ltd Terms and Conditions for the use of www.tiptree.com. The tiptree.com site is provided for your own personal use and by using this website you are bound to these terms and conditions and our privacy policy.


1. Intellectual Property

The content of the tiptree.com site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the tiptree.com site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the tiptree.com site without written permission from Wilkin & Sons Ltd.

2. Links to this Web Site

Those wishing to place a link to the tiptree.com site on other sites may do so, only after obtaining prior permission from Wilkin & Sons Ltd and only to the home page of the site www.tiptree.com.

3. Use of Communications Facilities

3.1 If you wish to make an enquiry via the tiptree.com site we will be happy to assist you however we ask that when using the enquiry form you do so in accordance with the following rules:

3.1.1 Unlawful, harassing, libellous, defamatory, racially offensive, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or language must not be used.

3.1.2 It is advised that submissions are made using English as we may be unable to respond to enquiries submitted in any other languages.

3.1.3 Users must not impersonate other people.

3.1.4 Our System must not be used for unauthorised mass-communication such as "spam" or "junk mail".

3.2 You acknowledge that Wilkin & Sons Ltd reserves the right to monitor any and all communications made to us using our System.

4. Accounts

4.1 When purchasing goods on the tiptree.com site you are giving permission for us to create an account. This account will contain certain personal details and payment information which may vary based upon a user’s use of the site. Details of what we do with your data are contained in our privacy policy which you can find on our website.

When registering for an account with tiptree.com we recommend that;

4.1.1 You do not share your account details, particularly your username and password. Wilkin & Sons Ltd accepts no liability for any losses or damages incurred as a result of your account details being shared by you. If you use a shared computer, it is recommended that you do not save your account details in your internet browser.

4.2 If you have reason to believe that your account details have been obtained by another without consent, you should contact Wilkin & Sons Ltd immediately so we can take the appropriate action required.

5. Termination and Cancellation

5.1 Either Wilkin & Sons Ltd or a user may terminate an account. If Wilkin & Sons Ltd terminates the users account, they will be notified by email and an explanation for the termination will be provided.

5.2 If Wilkin & Sons Ltd terminates an account, any current or pending purchases on your account will be cancelled and will not be despatched.

5.3 Wilkin & Sons Ltd reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and despatch.

5.4 If purchases are cancelled for any reason prior to despatch purchasers will be refunded any monies paid in relation to those purchases.

5.5 If a user terminates their account, any non-despatched purchases will be cancelled and a full refund of any monies paid in relation to those purchases will be paid through the payment method used when the goods were purchased.

6. Payment

6.1 Payment is accepted by credit or debit card. Authority for payment must be given at the time of placing your order. .

7. Goods, Pricing and Availability

7.1 All pricing information on the Web Site is correct at the time of going online. Wilkin & Sons Ltd reserves the right to change prices and alter or remove any special offers from time to time and as necessary.

7.2 There is no VAT on food products. On the occasion a product on the site is applicable to VAT the price shown will be inclusive of VAT. Wilkin & Sons Ltd VAT number is 802 6732 47.

8. Property, Risk and Account of Profits

8.1 Goods ordered on the www.tiptree.com website will not pass to the purchaser until the full purchase price for those goods has been received by Wilkin & Sons Ltd. The goods will remain with Wilkin & Sons Ltd until payment is complete.

9. Delivery

9.1 If Wilkin & Sons Ltd receives no communication from you, within 28 days of delivery, regarding any problems with the goods, you are deemed to have received the goods in full working order and with no problems.

9.2 We are unable to deliver to PO Box Addresses in accordance with courier exceptions.

9.3 Please note that parcels containing alcohol (e.g Gin, Vodka & Rum Liqueurs) require an adult signature on arrival and cannot be left in any safe place. If an adult signature is not available to accept delivery then it cannot be left and will be taken back with the courier. 

9.4 Tiptree liqueurs and English spirits cannot be purchased for delivery outside UK. 

10. Returns Policy

Wilkin & Sons Ltd aims to always provide high quality goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.

10.1 If the purchaser receives goods which do not match those ordered, are damaged or have faults when they are delivered then the purchaser should contact us within 10 days to arrange a refund or replacement. If a return is necessary then Wilkin & Sons Ltd is responsible for paying shipment costs.

10.2 If the Purchaser wishes to return goods to Wilkin & Sons Ltd for any of the above reasons, please contact us to make the appropriate arrangements.

10.2.1 Wilkin & Sons Ltd reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Such discretion to be exercised only within the confines of the law.

11. Privacy

Use of the Web Site is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference. 

12. Disclaimers

12.1 The tiptree.com site is provided without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

12.2 To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages or any other indirect, special or punitive damages whatsoever that arise out of or are related to the use of the tiptree.com site.

13. Changes to the Service and these Terms and Conditions

Wilkin & Sons Ltd reserves the right to change the Web Site, its Content or these Terms and Conditions at any time. Users and purchasers will be bound by any changes to the terms and conditions from the first time that the web site is used by them following the changes.

14. Availability of the Web Site

14.1 Although Wilkin & Sons Ltd aims to offer you the best service possible when using tiptree.com we offer you no promise that the services will meet your requirements. We cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to us by email at shoponline@tiptree.com and we will attempt to correct the fault as soon as we reasonably can.

14.2 On occasion access to the tiptree.com site may be restricted due to repairs or maintenance. We will attempt to restore the service as soon as we reasonably can.

15. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

16. Notices

All notices / communications shall be given to us either by post to our premises (see address above) or by email to shoponline@tiptree.com.

17. Law and Jurisdiction

These terms and conditions and the relationship between you and Wilkin & Sons Ltd shall be governed by and construed in accordance with the Law of England and Wales. Wilkin & Sons Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

18. International Orders

If Goods are being ordered from outside Wilkin & Sons Ltd country of residence, import duties and taxes may be incurred once the Goods reach their destination. Wilkin & Sons Ltd is not responsible for these charges and we undertake to make no calculations or estimates in this regard.  If a Purchaser buying internationally, they are advised to contact their local customs authorities for further details on costs and procedures.  The Purchaser of the Goods will also be the importer of record and as such should ensure that the purchase is in full compliance with the laws of the country into which the Goods are being imported.  Please be aware that Goods may be inspected on arrival at port for customs purposes and Wilkin & Sons Ltd gives no guarantee that the packaging of the Goods will be free of signs of tampering.

Wilkin & Sons Ltd reserves the right to impose maximum quantity restrictions on any overseas order at any time prior to orders being despatched. Full customer notification of such changes will be applied where necessary.

19. Tiptree Tea Room & Shop Gift Cards

Tiptree Gift Card Vouchers are redeemable at partipating Tiptree locations, these are:

Tiptree Tea Room & Jam Shop, Tiptree

The Lock, Heybridge Basin

The Essex Rose, Dedham

The Barns, Cressing Temple

The View, Osea

The Lordship, Writtle

Bond Street, Chelmsford

Barleylands, Billericay

The Courtyard, Saffron Walden

Tiptree at Southwold, Suffolk

Monetary £ value gift cards:

These gift cards can be used as full or part payment for goods or services at any participating Tiptree Tea Room/shop only. This gift card is not for resale and cannot be exchanged for cash. Any remaining balance on the card may be applied to future purchases. Wilkin and Sons Ltd. are unable to replace or reimburse any value if the gift card is lost, stolen or defaced in any way. The card and balance will expire 24 months from issue. This card cannot be used for purchases at www.tiptree.com.

Cream Tea, Afternoon Tea, Sparkling Afternoon Tea gift cards:

These gift cards may be exchanged for either an Afternoon Tea, Cream Tea or Sparkling Afternoon Tea for two people or used to purchase products or services of a higher or equal value of an Afternoon Tea, Cream Tea or Sparkling Afternoon Tea for two people at the prevailing menu price in any participating Tiptree Tea Room/shop only. This gift card is not for resale and cannot be exchanged for cash. Wilkin and Sons Ltd. are unable to replace or reimburse any value if the gift card is lost, stolen or defaced in any way. The card and balance will expire 24 months from issue. This card cannot be used for purchases at www.tiptree.com.

20. Purchasing Alcohol

As part of our product range we offer some alcoholic products, therefore the minimum age to purchase these types of products is 18 years old. It is an offence to purchase or attempt to purchase alcohol under the Licensing Act of 2003 if you are under the age of 18.

Company Registration

Wilkin & Sons Ltd is a company registered in England and Wales. Registered number: 26233
Registered Office: Wilkin & Sons Limited, Trewlands Farm, Tiptree, Colchester, Essex. CO5 0RF

Copyright © Wilkin & Sons Ltd. 1885 - 2021