The Wilkin family have been farming at Tiptree, Essex, since 1757, and making quality preserves there since 1885. We take a principled, long term approach to all aspects of our work. Every member of staff is part of our share ownership scheme, giving each a keen interest in the future of the business.
The Wilkin family have been farming at Tiptree, Essex, since 1757, and making quality preserves there since 1885. We take a principled, long term approach to all aspects of our work. Every member of staff is part of our share ownership scheme, giving each a keen interest in the future of the business.
The company presently holds the Royal Warrant as purveyors of Tiptree Products to Her Majesty, Queen Elizabeth II, who has also honoured us with her presence at the jam factory.
We grow a wide range of traditional English fruits and use them to make conserves and condiments in our nut-free factory by the farm. Our farm is LEAF Marque accredited (Linking Environment And Farming), recognising that we work sympathetically with our environment and encourage links with our local community.
Fruit crops include strawberries, raspberries, mulberries, Morello cherries, rhubarb, damson, Victoria plum, greengage, quince, and the curious medlar.
Our products are made to cherished recipes and are free from artificial colours and flavours. We inspect and prepare our fruit by hand, then cook in small batches using traditional, copper-bottomed pans.
As well as our jam factory, we also have an artisan bakery and a steamed pudding factory.
We have a growing estate of quintessentially English Tea Rooms, and visitors to Tiptree can experience a little of our heritage in our Museum of Jam Making.
More recently, we have worked with like-minded businesses to develop products in partnership, such as our Fruit Gin Liqueurs and our Natural Wax Candles.
Ordering online with Tiptree is quick and easy. Simply visit our website and browse through our range of conserves, marmalades, fine foods, and gifts. Once you've found the items you'd like to order, add them to your shopping cart and proceed to checkout. You will be prompted to enter your delivery and payment details, and once your order is confirmed, we will take care of the rest. Our website provides a smooth and secure online shopping experience for our customers. If you have any questions or need assistance with your order, please don't hesitate to contact us.
We accept Visa, Visa Credit, Mastercard, and American Express for online orders. These payment options provide both convenience and security, ensuring a smooth shopping experience for our customers.
Regrettably, we are currently unable to facilitate gift messages. We apologise for any inconvenience this may cause. Our products are of the highest quality and make excellent gifts on their own. Thank you for your understanding.
If you need to cancel your order, you have up to 1 hour after placing it to do so in accordance with the Distance Selling Regulations. To cancel, please contact our Home Deliveries department by phone on 01621 815407. Monday- Friday or by email at homedeliveries@tiptree.com. Please note that our Home Deliveries department operates between 9am-5pm.
If you need to make changes to your order, such as removing or adding an item, you have up to 1 hour after placing it to do so. To make changes to your order, please contact our Home Deliveries department by phone at 01621 815407 or by email at homedeliveries@tiptree.com. Please note that our Home Deliveries department operates between 9am-5pm.
If you need to change or update your delivery address, you can do so by contacting our Home Deliveries department within 1 hour of placing your order. To make changes to your delivery address, please contact us by phone at 01621 815407 or by email at homedeliveries@tiptree.com. Please note that our Home Deliveries department operates between 9am-5pm.
We are not able to accept multiple discount codes on a single order. Each order can only have one discount code applied, which is limited to one use per customer. We apologise for any inconvenience this may cause. Thank you for your understanding.
Our orders are despatched from our licensed distributor:
Universal Product Solutions, Unit 4C Trefoil Wy, Preston PR2 5PH.
VAT 10949730 Company number GB380875857.
Please be aware Universal Product Solutions will process your payment and appear in your banking transaction list.
We use a combination of couriers, including Amazon logistics, Parcelforce, and Evri, to ensure safe and efficient delivery.
We deliver six days a week, from Monday to Saturday, to ensure that your orders are received as quickly and efficiently as possible. This includes both our standard and express delivery options. We understand that prompt delivery is important to our customers, and we strive to meet this need.
We offer two options for UK Mainland delivery: standard and express. Our standard UK delivery costs £3.99 and typically takes 2-3 days. Your order will be sent via one of our trusted courier partners, depending on your location and courier availability. If you need your order more quickly, we also offer express UK delivery for £4.99. This service typically takes 1-2 days.
We offer two options for UK delivery: standard and express. Our standard UK delivery costs £3.99 and typically takes 2-3 days. Your order will be sent via one of our trusted courier partners, depending on your location and courier availability. If you need your order more quickly, we also offer express UK delivery for £4.99. This service typically takes 1-2 days.
You can track your order using the courier's portal once it has been dispatched. We will provide you with the necessary tracking information via email once your order has been processed. Simply enter the tracking information into the courier's portal to check the status of your delivery. This allows you to stay up to date on the progress of your order and plan accordingly.
If you placed an order with us more than a week ago and have not yet received it, please contact us via email at homedeliveries@tiptree.com. We take pride in ensuring that your orders are delivered as promptly as possible, and we apologise for any delay that you may have experienced. Our customer service team will be happy to assist you with tracking down your order and resolving any issues that you may have encountered.
We work with trusted courier partners to ensure that your orders are delivered safely and efficiently. Each courier has their own specific policies regarding delivery and shipping, and we want to ensure that our customers are aware of these policies. To view the courier's policy, please click on the relevant link provided
Amazon Shipping: https://track.amazon.co.uk/faq
Parcelforce: https://www.parcelforce.com/help-and-advice/receiving/failed-delivery
Evri: https://www.evri.com/faqs/receiving-a-parcel/what-can-i-do-if-i-havent-received-my-parcel
Yes, you will receive an order confirmation and dispatch notification once your order has been placed and shipped. These notifications are automatically generated and sent to the email address provided at the time of purchase. This allows you to stay up-to-date on the status of your order and track the progress of its delivery.
Although most Tiptree products do not contain Gluten there are some products
on our website which do, such as Christmas Puddings. Please refer to product
ingredients on the individual product pages for full ingredient listings.
Our Tiptree site is a nut-free factory, therefore the ‘Tiptree’ and ‘Thursday Cottage’ products do not contain nuts as these products are all
made at the Tiptree Jam Factory site. Please refer to product ingredients on the individual product pages for full ingredient listings.
Yes, our ‘Tiptree’ products are exported to some sixty countries worldwide. For
information on overseas suppliers please contact us on tiptree@tiptree.com.
Of course, please contact the Sales Office on tiptree@tiptree.com with your
postcode and the product(s) you are looking for. We will then contact you with
any nearby stockists we have located.
We use a series of bespoke cardboard boxes with cardboard dividers and kraft paper that keep our products safe.
Unless specified all of our products shown online are available to order any time. We never substitute products that are unavailable without prior consent.
All refunds are sent to you via the original payment method used when placing the order.
If your question hasn't been answered above, please email us
on homedeliveries@tiptree.com. We are always happy to help.
The Home Deliveries team working office hours are Monday - Friday 9am - 5pm.
Today, we have a plentiful supply of a huge range of fruits, sometimes in many different varieties too. Yet it wasn’t always that way and thousands of years ago, the very first preserves were created in order to store that goodness for year-round use.
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