The Wilkin Family - Farmers & Fruit Growers since 1757

The Wilkin family have been farming at Tiptree, Essex, since 1757, and making quality preserves there since 1885. We take a principled, long term approach to all aspects of our work. Every member of staff is part of our share ownership scheme, giving each a keen interest in the future of the business.

Arthur Charles Wilkin

The Wilkin family have been farming at Tiptree, Essex, since 1757, and making quality preserves there since 1885. We take a principled, long term approach to all aspects of our work. Every member of staff is part of our share ownership scheme, giving each a keen interest in the future of the business.

THE CHOICE OF ROYALTY SINCE 1911

The company presently holds the Royal Warrant as purveyors of Tiptree Products to Her Majesty, Queen Elizabeth II, who has also honoured us with her presence at the jam factory.

Fruits from the farm

We grow a wide range of traditional English fruits and use them to make conserves and condiments in our nut-free factory by the farm. Our farm is LEAF Marque accredited (Linking Environment And Farming), recognising that we work sympathetically with our environment and encourage links with our local community.

Fruit crops include strawberries, raspberries, mulberries, Morello cherries, rhubarb, damson, Victoria plum, greengage, quince, and the curious medlar.

IT’S OUR ATTENTION TO DETAIL THAT SETS OUR QUALITY APART

Our products are made to cherished recipes and are free from artificial colours and flavours. We inspect and prepare our fruit by hand, then cook in small batches using traditional, copper-bottomed pans.

As well as our jam factory, we also have an artisan bakery and a steamed pudding factory.

Where to find us

We have a growing estate of quintessentially English Tea Rooms, and visitors to Tiptree can experience a little of our heritage in our Museum of Jam Making.

More recently, we have worked with like-minded businesses to develop products in partnership, such as our Fruit Gin Liqueurs and our Natural Wax Candles.

FREQUENTLY ASKED QUESTIONS

ORDERING

How do I order online?

Ordering online with Tiptree is quick and easy. Simply visit our website and browse through our range of conserves, marmalades, fine foods, and gifts. Once you've found the items you'd like to order, add them to your shopping cart and proceed to checkout. You will be prompted to enter your delivery and payment details, and once your order is confirmed, we will take care of the rest. Our website provides a smooth and secure online shopping experience for our customers. If you have any questions or need assistance with your order, please don't hesitate to contact us.

What types of payment does tiptree.com accept?

We accept Visa, Visa Credit, Mastercard, and American Express for online orders. These payment options provide both convenience and security, ensuring a smooth shopping experience for our customers.

AMENDING ORDERS

Can I add a gift message to my order?

Regrettably, we are currently unable to facilitate gift messages. We apologise for any inconvenience this may cause. Our products are of the highest quality and make excellent gifts on their own. Thank you for your understanding.

Can I cancel my order?

If you need to cancel your order, you have up to 1 hour after placing it to do so in accordance with the Distance Selling Regulations. To cancel, please contact our Home Deliveries department by phone on 01621 815407. Monday- Friday or by email at homedeliveries@tiptree.com. Please note that our Home Deliveries department operates between 9am-5pm.

Can I add or remove an item to the order I recently submitted?

If you need to make changes to your order, such as removing or adding an item, you have up to 1 hour after placing it to do so. To make changes to your order, please contact our Home Deliveries department by phone at 01621 815407 or by email at homedeliveries@tiptree.com. Please note that our Home Deliveries department operates between 9am-5pm.

Can I change the address on the order I recently submitted?

If you need to change or update your delivery address, you can do so by contacting our Home Deliveries department within 1 hour of placing your order. To make changes to your delivery address, please contact us by phone at 01621 815407 or by email at homedeliveries@tiptree.com. Please note that our Home Deliveries department operates between 9am-5pm.

Can I use more than one discount code on my order?

We are not able to accept multiple discount codes on a single order. Each order can only have one discount code applied, which is limited to one use per customer. We apologise for any inconvenience this may cause. Thank you for your understanding.

DELIVERY & RETURNS

Where are your orders shipped from?

Our orders are despatched from our licensed distributor:

Universal Product Solutions, Unit 4C Trefoil Wy, Preston PR2 5PH.
VAT 10949730 Company number GB380875857.
Please be aware Universal Product Solutions will process your payment and appear in your banking transaction list.

Who delivers your parcels?

We use a combination of couriers, including Amazon logistics, Parcelforce, and Evri, to ensure safe and efficient delivery.

What days do you deliver?

We deliver six days a week, from Monday to Saturday, to ensure that your orders are received as quickly and efficiently as possible. This includes both our standard and express delivery options. We understand that prompt delivery is important to our customers, and we strive to meet this need.

How much are your delivery charges?

We offer two options for UK Mainland delivery: standard and express. Our standard UK delivery costs £3.99 and typically takes 2-3 days. Your order will be sent via one of our trusted courier partners, depending on your location and courier availability. If you need your order more quickly, we also offer express UK delivery for £4.99. This service typically takes 1-2 days.

How long will the order take to reach me?

We offer two options for UK delivery: standard and express. Our standard UK delivery costs £3.99 and typically takes 2-3 days. Your order will be sent via one of our trusted courier partners, depending on your location and courier availability. If you need your order more quickly, we also offer express UK delivery for £4.99. This service typically takes 1-2 days.

Can I track my order?

You can track your order using the courier's portal once it has been dispatched. We will provide you with the necessary tracking information via email once your order has been processed. Simply enter the tracking information into the courier's portal to check the status of your delivery. This allows you to stay up to date on the progress of your order and plan accordingly.

I haven’t received my order?

If you placed an order with us more than a week ago and have not yet received it, please contact us via email at homedeliveries@tiptree.com. We take pride in ensuring that your orders are delivered as promptly as possible, and we apologise for any delay that you may have experienced. Our customer service team will be happy to assist you with tracking down your order and resolving any issues that you may have encountered.

What happens if no one is at home when delivery is made?

We work with trusted courier partners to ensure that your orders are delivered safely and efficiently. Each courier has their own specific policies regarding delivery and shipping, and we want to ensure that our customers are aware of these policies. To view the courier's policy, please click on the relevant link provided

Amazon Shipping: https://track.amazon.co.uk/faq

Parcelforce: https://www.parcelforce.com/help-and-advice/receiving/failed-delivery

Evri: https://www.evri.com/faqs/receiving-a-parcel/what-can-i-do-if-i-havent-received-my-parcel

CONFIRMATION

Will I receive an order confirmation/ dispatch notification

Yes, you will receive an order confirmation and dispatch notification once your order has been placed and shipped. These notifications are automatically generated and sent to the email address provided at the time of purchase. This allows you to stay up-to-date on the status of your order and track the progress of its delivery.

Do any of your products contain gluten?

Although most Tiptree products do not contain Gluten there are some products
on our website which do, such as Christmas Puddings. Please refer to product
ingredients on the individual product pages for full ingredient listings.

Do any of your products contain nuts?

Our Tiptree site is a nut-free factory, therefore the ‘Tiptree’ and ‘Thursday Cottage’ products do not contain nuts as these products are all
made at the Tiptree Jam Factory site. Please refer to product ingredients on the individual product pages for full ingredient listings.

Are your products sold overseas?

Yes, our ‘Tiptree’ products are exported to some sixty countries worldwide. For
information on overseas suppliers please contact us on tiptree@tiptree.com.

I am trying to find your products locally, can you help?

Of course, please contact the Sales Office on tiptree@tiptree.com with your
postcode and the product(s) you are looking for. We will then contact you with
any nearby stockists we have located.

OTHER

How are your jars packaged?

We use a series of bespoke cardboard boxes with cardboard dividers and kraft paper that keep our products safe.

Do you still sell Loganberry Conserve?

We are sad to confirm that we are no longer able to produce Loganberry Conserve as the crop has become increasingly challenging to grow.

We apologise that we are no longer able to offer this variety and appreciate that it was a favourite to many.

We can recommend our Sweet Tip Raspberry instead www.tiptree.com/collections/conserves/products/tiptree-sweet-raspberry

Availability

Unless specified all of our products shown online are available to order any time. We never substitute products that are unavailable without prior consent.

How will I be refunded?

All refunds are sent to you via the original payment method used when placing the order.

Still have questions?

If your question hasn't been answered above, please email us
on homedeliveries@tiptree.com. We are always happy to help.

The Home Deliveries team working office hours are Monday - Friday 9am - 5pm.