A conserve and a preserve are functionally the same, a fruit preserve made with a higher proportion of whole or large pieces of fruit than typical jam. They have a rich texture and more noticeable fruit content, making them particularly popular for spreading on toast, serving with scones, or pairing with desserts and cheese.

Fruit content varies by recipe, but conserves are often associated with a high proportion of fruit and larger fruit pieces. The exact fruit percentage depends on the individual product. Our Pineapple Conserve contains 85g of fruit per 100g.

European term, denoting jam that has (with some exceptions) been made with 45g of fruit to every 100g of jam. Do be aware that the declared sugar figure is the sugar content in the finished product, both that added and that from the fruit itself - fruit and sugar percentages do not other than by chance total 100.

Jelly is a term used for jam made from the juice of the fruit. Juice is obtained from the fruit by cooking it and then sieving it through muslin bags, ready to be cooked with sugar before filling hot into glass jars.

Marmalade is a distinct type of fruit preserve made from citrus fruits such as oranges, lemons, or grapefruit. Unlike jam, marmalade traditionally includes pieces of citrus peel, which contribute its characteristic flavour and texture. Because of its unique ingredients and method of preparation, it has its own name.

The new legislation announced in April 2026 requires marmalades to be identified as citrus products by including the citrus fruit in the product name. Tiptree marmalades are already labelled in this way, so the legislation has no practical impact on the range and no changes to our labelling is required.

Jam can be enjoyed as part of a balanced diet when eaten in moderation. Because it is made with fruit and sugar, it is best viewed as a sweet spread rather than a significant source of nutrition. Portion size and overall dietary balance are the most important considerations.

Our Tiptree site is a nut-free factory, all products made at Tiptree are nut free, however our Christmas Puddings are now made at our sister site, Cole’s Puddings, which is also based in Essex.

There are no nuts in the recipe, however as Cole's handles nuts for other puddings, they are made in a factory that handles nuts. We also have a range of Nut Butters which do contain nuts.

Our delicious Nut Butters are crafted for us by our friendly experts in Suffolk, meaning that our Tiptree Factory and all the products manufactured there remain entirely nut free.

Our Nut Butters are a delicious source of protein and perfect when spread on toast, crumpets, muffins, swirled into porridge or blended into a smoothie.

As with our other product ranges our Nut Butters do not contain any artificial colours or flavouring. They are also palm oil free, with no added sugar.

Made from the finest whole nuts, these have been richly roasted. Naturally high in protein, and made with hi-oleic peanuts, these quality nut butters will appeal to both classic and adventurous consumers and are suitable for vegans.

Our delicious Nut Butters are crafted and filled by our friendly experts from Suffolk, once sealed they are transported directly to our Distribution Centre. Our Tiptree Factory, and all of the products manufactured there remain entirely nut free.

The most traditional of English puddings are made here at Tiptree from the highest quality ingredients, including French brandy and thick cut 'Tawny' Orange Marmalade.

Each pudding is hand filled in a 'Tiptree' earthenware basin, covered with a tie-on cloth and cellophane wrapped before being placed in a rigid box ready for steaming or microwave cooking.

All Tiptree Christmas Puddings are made in our Cole's factory which does handle nuts, The recipe is free from Palm Oil.

We are sad to confirm that we are no longer able to produce Loganberry Conserve as the crop has become increasingly challenging to grow.

We apologise that we are no longer able to offer this variety and appreciate that it was a favourite to many.

We can recommend our Sweet Tip Raspberry instead.

Our Sweet Tip Raspberry Conserve uses sieved raspberry fruit. The fruit content of this jam is 52g per 100g of the product, whereas Tiny Tip Raspberry Conserve is produced using whole & broken raspberries. The fruit content of this jam is 57g per 100g of the product. In terms of taste, they are both quite close with a typical raspberry flavour.

Tiptree 'Tawny' is a full flavoured thick cut Seville orange marmalade. This rich, dark marmalade is made to a cherished recipe and is free from artificial colours, flavours and preservatives. The Seville oranges are cooked with sugar and nothing else. The first stage in making the Tiptree 'Tawny' Orange Marmalade is to gently simmer the whole oranges,
this makes the peel really tender. The oranges are then inspected and prepared by hand. The orange pulp is scooped out, the pips are sieved, and the thick peel is cut. The oranges are then cooked with sugar in small batches using traditional, copper-bottomed pans, and left in a pail to cool overnight. The following day the marmalade is cooked for a second time to caramelise the sugar, this gives it a deep colour and its full-bodied flavour.

We feature a lion in the design of our Tawny Marmalade label as the dark caramelised colour is the same colour as a lion's mane.

Our products typically have a few years best before date, however we will ensure the minimum shelf life that you receive is 3 months.

We accept Visa, Visa Credit, Mastercard, and American Express for online orders. These payment options provide both convenience and security, ensuring a smooth shopping experience for our customers.

Unfortunately, we are unable to offer gift wrapping or gift messages. If your order is a gift please tick the 'this is a gift' box at checkout and we will not include the packing slip.

Unfortunately, we are unable to offer gift wrapping or gift messages. If your order is a gift please tick the 'this is a gift' box at checkout and we will not include the packing slip.

We use a series of bespoke cardboard boxes with cardboard dividers and kraft paper that keep our products safe.

To offer fast deliveries, we pick and pack orders almost immediately, so it's unlikely that you will be able to cancel. However, in exceptional circumstances please contact our Home Deliveries department by phone on 01621 815407. Monday- Friday or by email at homedeliveries@tiptree.com. Please note that our Home Deliveries department operates between 9am-3pm.

To offer fast deliveries, we pick and pack orders almost immediately, so it's unlikely that you will be able to make changes to your order.

To offer fast deliveries, we pick and pack orders almost immediately, so it's unlikely that you will be able to make changes to your order. To cancel your delivery address, please contact us by phone at 01621 815407 or by email at homedeliveries@tiptree.com. Please note that our Home Deliveries department operates between 9am-3pm.

We are not able to accept multiple discount codes on a single order. Each order can only have one discount code applied, which is limited to one use per customer. We apologise for any inconvenience this may cause. Thank you for your understanding.

All refunds are sent to you via the original payment method used when placing the order.

Our orders are despatched from our licensed distributor:

Universal Product Solutions, Unit 4C Trefoil Wy, Preston PR2 5PH.
VAT 10949730 Company number GB380875857.
Please be aware Universal Product Solutions will process your payment and appear in your banking transaction list.

We use a combination of couriers, including Amazon logistics, Parcelforce, and Evri, to ensure safe and efficient delivery.

We deliver six days a week, from Monday to Saturday, to ensure that your orders are received as quickly and efficiently as possible. This includes both our standard and express delivery options. We understand that prompt delivery is important to our customers, and we strive to meet this need.

We offer two options for UK Mainland delivery: standard and express. For more information, please visit our: Delivery Policy

We offer two options for UK Mainland delivery: standard and express. For more information, please visit our: Delivery Policy

You can track your order using the courier's portal once it has been dispatched. We will provide you with the necessary tracking information via email once your order has been processed. Simply enter the tracking information into the courier's portal to check the status of your delivery. This allows you to stay up to date on the progress of your order and plan accordingly.

If you placed an order with us more than a week ago and have not yet received it, please contact us via email at homedeliveries@tiptree.com. We take pride in ensuring that your orders are delivered as promptly as possible, and we apologise for any delay that you may have experienced. Our customer service team will be happy to assist you with tracking down your order and resolving any issues that you may have encountered.

We work with trusted courier partners to ensure that your orders are delivered safely and efficiently. Each courier has their own specific policies regarding delivery and shipping, and we want to ensure that our customers are aware of these policies. To view the courier's policy, please click on the relevant link provided

Amazon Shipping: https://track.amazon.co.uk/faq

Parcelforce: https://www.parcelforce.com/help-and-advice/receiving/failed-delivery

Evri: https://www.evri.com/faqs/receiving-a-parcel/what-can-i-do-if-i-havent-received-my-parcel

All refunds are sent to you via the original payment method used when placing the order.

Yes, you will receive an order confirmation and dispatch notification once your order has been placed and shipped. These notifications are automatically generated and sent to the email address provided at the time of purchase. This allows you to stay up-to-date on the status of your order and track the progress of its delivery.

Although most Tiptree products do not contain Gluten there are some products
on our website which do, such as Christmas Puddings. Please refer to product
ingredients on the individual product pages for full ingredient listings.

Yes, our ‘Tiptree’ products are exported to some sixty countries worldwide. For
information on overseas suppliers please contact us on tiptree@tiptree.com.

We have an interactive map available on our Where to Buy page to help you find local retailers.

If your question hasn't been answered above, please email us
on homedeliveries@tiptree.com. We are always happy to help.

The Home Deliveries team working office hours are Monday - Friday 9am - 3pm.